Revenue for Ocado’s retailof 2021, compared with the equivalent period in 2020. In the 26 May 2021, the company’s retail revenue hit £1.2bn, increasing from £1.02bn a year earlier.
Tim Steiner, CEO at Ocado Group, said: “As we head towards a post-Covid-19 future, it is increasingly clear that the, for good.”
Customer behavior was already shifting online before the pandemic –– but the coronavirus pandemic increasingly forced people online as lockdown restrictions prevented them from carrying out day-to-day tasks elsewhere.
For some, including Ocado, providing customers with an online service when people were forced to stay at home.
When the UK went into its first lockdown in March 2020, Ocado saw such a massive spike in orders that it waswebsite and in the first half of 2020 to cope with increased demand.
As lockdowns continued into late 2020,as more people chose to shop online.
The latter half of last year also saw, allowing customers to order M&S food through the Ocado platform as part of a £750m deal.
But as restrictions begin to ease, Ocado said there was a slight drop in basket sizes in the second quarter of 2021, which it attributes to fewer meals being eaten atslowly return to normal.
Due to this drop-in in basket sizes in the second quarter, with the number of items sold in a single purchase moving “toward pre-Covid-19 levels”, the retailer said basket sizes at the end of the 26 weeks to 30 May were 10% lower than thethe first half of 2021.
There is currently a lot of debate surrounding whether consumer behavior shifts resulting from the pandemicor whether an increased level of online shopping will continue.
Ocado has gone all-in on ensuring increased capacity for deliverygrocery shopping from customers who are “now socialized” into digital shopping habits due to the pandemic.
This includes making its fulfillment centers more efficient, partly by introducing more reliable bots, such as its 500 Series bot, which is now in operation at its Bristol fulfillment center and soon developing more fulfillment centers in the UK. On the,
Ocado has continued to sign partners for its Ocado Smart Platform, which enables its partners to use a combination of Ocado’s software and physical fulfillment centers to provide online. The company has always had a of its decisions and has researching the development of robotic technology. Earlier this year, it invested a £10m , an autonomous vehicle developer.