After six years, Mark and Spencer’s CIO, Carl Dawson,to take on the CIO role at supermarket Asda. Dawson will be a full-time replacement for Asda’s previous CIO, Phil Tenney, who left the retailer in December 2020. Asda’s , Anthony Hemmerdinger, said: “We are delighted to welcome Carl to Asda as chief information officer. Carl has the solid retail and , previously working at Tesco, Shop Direct, and Thomas Cook. This experience and expertise will be invaluable to us as we navigate our separation from our Walmart systems.
At the end of 2020, it was confirmed that Walmart would sell Asda to Issa brothers and TDR Capital,to separate from Walmart’s IT systems. Asda has a history of innovation, most recently including projects such as in 35 stores to make it easier for customers to track online orders made through its George brand.
At the beginning of 2021, the grocer announced the creation of 4,500 online operations jobs within theits “in-store pick” model to deal with consumers’ increased reliance on online shopping.
As stated by Hemmerdinger, Dawson has a history of IT management in the retail sector, having previously been CIO of internet retailing at Tesco and group CIO for Shop Direct and Thomas Cook.
Hemmerdinger alsofor the supermarket since Tenney’s departure in December, helping with the technical aspects of the firm’s transition away from Walmart.
“Anna has done a fantastic job in steering us through the earlyof this critical project, and we are grateful for her continued efforts on our future business planning, as well as support in welcoming Carl,” he said.
M&S’s chief technology officer, Mike Yorwerth, who began his role at the beginning of 2020,that he would help M&S “continue the transformation to a digital-first business” that puts customers at the forefront.
In the, M&S has been working to make up lost ground in digital adoption after admitting in 2018 that it was “well behind” its competitors when it came to online shopping.
The retailer has been working on several projects, includingto teach its employees data science skills and introducing a to its mobile site to help people find products they might like.
M&S has also partnered with a startup called ChargeUp toin its stores for customers to use. In contrast, shopping and has , a network for entrepreneurs and startups, to gain access to innovations with the possibility of building new joint retail ventures. In 2020, M&S and Ocado began their , which saw M&S take a 50% share of Ocado’s UK retail business as part of a £750m deal that makes M&S groceries available for delivery through the Ocado online shopping platform.